DELIVERY

SHIPPING IS FREE.

YOUR ORDER SHOULD NORMALLY BE PROCESSED AND DESPATCHED WITHIN 3 WORKING DAYS.

DELIVERY TIME, NORMALLY, 3-5 WORKING DAYS.

FOLLOW YOUR ORDER ON THE LINK WE SEND YOU, WHEN THE PACKAGE IS SHIPPED.

LEVERING

LEVERINGSOMKOSTNINGER ER GRATIS.

DIN ORDRE VIL NORMALT BLIVER PAKKET OG SENDT INDENFOR 3 ARBEJDSDAGE.

OMKOSTNINGER OG LEVERINGSTIDER AFHÆNGER AF HVOR PAKKEN SKAL SENDES HEN.

LEVERING SKER NORMALT INDENFOR 3-5 HVERDAGE.

FØLG DIN LEVERING PÅ DET TRACKING NUMMER VI SENDER DIG NÅR VAREN ER SENDT.

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RETURN & EXCHANGE

YOU ARE LEGALLY ENTITLED, TO GIVE US NOTICE, TO RETURN YOUR GOODS, WITHIN 2 WEEKS, FROM RECEIVING YOUR GOODS. YOU MUST PAY THE SHIPPING COST ON THE RETURN.

PLEASE NOTIFY US BY EMAIL TO:  CUSTOMERSERVICE@KINRADEN.COM.

THE ITEM MUST BE RETURNED WITH NO SIGNS OF USAGE, IN ORIGINAL PACKAGING, INCLUDING PROOF OF PURCHASE TO:

KINRADEN ApS
CHARLOTTENLUND STATIONSPLADS 2, 1.sal
DK-2920 CHARLOTTENLUND
DENMARK

WE RECOMMENDS THAT YOU INSURE THE RETURNED GOODS.

REFUNDS WILL BE CREDITED DIRECTLY TO YOUR ORIGINAL METHOD OF PAYMENT.

AN EMAIL WILL BE SENT TO YOU CONFIRMING THAT YOUR PURCHASE HAS BEEN REFUNDED.

SPECIAL ORDERS CAN NOT BE RETURNED ACCORDING TO:

HTTPS://WWW.CONSUMEREUROPE.DK/MENU/LAWS/DANISH-LAWS/THE-DANISH-CONSUMER-CONTRACTS-ACT/

IN ACCORDANCE WITH THE DANISH CONSUMER CONTRACT ACT:
“PART 4 - RIGHT TO CANCEL - SCOPE OF THE RIGHT TO CANCEL - 18. (1) IN THE CASE OF DISTANCE CONTRACTS AND OFF-PREMISES CONTRACTS, THE CONSUMER MAY WITHDRAW FROM THE CONTRACT (RIGHT TO CANCEL) IN ACCORDANCE WITH THE PROVISIONS OF THIS PART. (2) THE PROVISIONS OF THIS PART DO NOT APPLY TO (I) CONTRACTS UNDER SECTION 7(2); (II) NON-FINANCIAL SERVICES PERFORMED IF PERFORMANCE OF THE SERVICE HAS BEGUN WITH THE CONSUMER'S PRIOR EXPRESS CONSENT AND ACKNOWLEDGEMENT THAT HE WILL LOSE THE RIGHT TO CANCEL ONCE THE SERVICE HAS BEEN FULLY PERFORMED; (III) THE SUPPLY OF GOODS THAT ARE MADE TO THE CONSUMER'S SPECIFICATIONS OR ARE CLEARLY PERSONALISED; , ITEMS MADE TO MEASURE (SPECIAL ORDERS) CANNOT BE EXCHANGED OR REFUNDED.”

RETURNERING OG OMBYTNING

DU HAR RET TIL AT, GIVE OS BESKED OM AT DU ØNSKER AT BYTTE DIN VARE, 2 UGER FRA MODTAGELSESTIDSPUNKTET. DU SKAL SELV DÆKKE FORSENDELSESOMKOSTNINGERNE IFM. RETURNING..

SEND OS VENLIGST EN MAIL PÅ: CUSTOMERSERVICE@KINRADEN.COM

VAREN SKAL RETURNERES UDEN BRUGSTEGN/SKADER, I ORIGINAL EMBALLAGE SAMMEN MED KØBSDOKUMENTATION TIL:

KINRADEN ApS
CHARLOTTENLUND STATIONSPLADS 2, 1.sal
DK-2920 CHARLOTTENLUND
DENMARK

, VI ANBEFALER DU SENDER VAREN RETUR, FORSIKRET,

KØBET VIL BLIVE RETURNERET TIL DET, I SIN TID, BENYTTEDE BETALINGSKORT.

VI SENDER EN EMAIL BEKRÆFTELSE PÅ MODTAGELSE OG REFUNDERING.

SPECIAL ORDRER KAN IKKE RETURNERES JF. KØBELOVEN.

HTTPS://WWW.RETSINFORMATION.DK/FORMS/R0710.ASPX?ID=142961

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CARE GUIDE

AVOID WATER, SOAP, PERFUME, MAKE-UP, OILS, ALL CHEMICAL PRODUCTS IN GENERAL


AVOID TO CARRY THE JEWELRY WHEN IN SWIMMING POOL, JACUZZI, SAUNA, STEAMBATH AND WHEN BATHING OR SHOWERING

AVOID HARD SURFACES, NOT TO SCRATCH THE JEWELRY

USE A SOFT CLOTH TO CLEAN THE JEWELRY AFTER USE

TREAT THE MPINGO HEARTWOOD WITH BEES-WAX

ROLL THE CHAINS CAREFULLY UP, WHEN STORING, NOT TO RUIN THEM

VEDLIGEHOLDELSES GUIDE

UNDGÅ VAND, SÆBE, PARFUME, MAKE-UP, OLIER OG ALLE KEMIKALIER.

UNDGÅ AT HAVE SMYKKERNE PÅ I SWIMMINGPOOL, JACUZZI, SAUNA, DAMPBAD OG NÅR DU BADER.

UNDGÅ HÅRDE OVERFALDER, SÅ SMYKKET IKKE BLIVER RIDSET

BRUG EN BLØD KLUD TIL AT RENGØRE SMYKKET MED

BEHANDL MPINGO TRÆET MED BI-VOKS

RUL KÆDERNE FORSIGTIGT OP, NÅR DU LÆGGER DEM I ÆSKEN, SÅ DU UNDGÅR AT ØDELÆGGE DEN

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REPAIRS

SEND THE JEWELRY ALONG WITH PURCHASE INVOICE TO:
KINRADEN ApS
CHARLOTTENLUND STATIONSPLADS 2, 1.sal
DK-2920 CHARLOTTENLUND
DENMARK

IF ANY QUESTIONS PLEASE EMAIL US AT CUSTOMERSERVICE@KINRADEN.COM OR CALL +45 50425212.
  
THIS SERVICE IS FREE AS LONG AS THE DAMAGE IS THE RESULT OF NORMAL WEAR AND TEAR AND/OR BECAUSE THERE IS A MANUFACTURING FAULT.

ONCE THIS GUARANTEE PERIOD HAS EXPIRED KINRADEN OFFERS A PAYING REPAIRS SERVICE. YOU WILL BE PROVIDED WITH A QUOTE FOR THE ANTICIPATED REPAIRS WHICH WILL NEED YOUR CONFIRMATION PRIOR TO ANY REPAIRS BEING UNDERTAKEN BY US.

REPARATION

SEND SMYKKET SAMMEN MED KØBSFAKTURAEN TIL:

KINRADEN ApS
CHARLOTTENLUND STATIONSPLADS 2, 1.sal
DK-2920 CHARLOTTENLUND
DENMARK

SEND EMAIL TIL CUSTOMERSERVICE@KINRADEN.COM ELLER RING +45 50425212.

VI REPARERER GRATIS, SÅ LÆNGE DER ER TALE OM SMYKKET HAR VÆRET BRUGT SOM ANBEFALET I VEDLIGEHOLDELSESGUIDEN ELLER HVIS DER ER TALE OM EN PRODUKTIONSFEJL.

ER GARANTIPERIODEN UDLØBET, TILBYDER VI MOD BETALING REPARATIONER. DU VIL MODTAGE ET TILBUD, SOM DU GODKENDER, INDEN VI PÅBEGYNDER REPARATIONEN.

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PAYMENTS

SECURE ONLINE TRANSACTIONS ARE ENSURED USING EXISTING PROTOCOLS. DETAILS OF CARD NUMBERS USED DURING THE PAYMENT PROCESS ARE NOT KEPT ON THE WWW.KINRADEN.COM WEBSITE BUT ON THE SECURE SITE OPERATED BY OUR BANK.

WE USE NETS TO HANDLE OUR PAYMENT – SEE ON THIS LINK WHICH PAYMENT METHODS IS OFFERED:

BETALINGER

ALLE ONLINE TRANSAKTIONER ER SIKREDE JF. GÆLDENDE LOVGIVNING HEROM. KORTDETALJER BLIVER IKKE GEMT PÅ WWW.KINRADEN.COM WEBSITE, MEN ALENE PÅ SIKRET SITE VIA VORES BANK.

VI BENYTTER NETS TIL AT HÅNDTERE VORE BETALINGER – SE PÅ NEDENSTÅENDE LINK, HVILKE BETALINGSMÅDER VI KAN TILBYDE:

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RINGSIZE/RINGSTØRRELSE

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CONTACT / KONTAKT

KINRADEN ApS - CHARLOTTENLUND STATIONSPLADS 2, 1.sal - DK-2920 CHARLOTTENLUND - DENMARK

VAT NO. DK-36550414

DANSKE BANK - HOLMENS KANAL 2-12 - 1092 KØBENHAVN K - DENMARK - SWIFT CODE: DABADKKK - IBAN: DK0630000012636458

CUSTOMERSERVICE@KINRADEN.COM - +45 50425212